Frequently Asked Questions


  • How long will it take for my case to arrive?

Your case should arrive within 1-3 working days if you are having it delivered in the UK or the US, within 3-7 working days in the EU and Australia, and within 5-14 working days for the rest of the world.

  • I haven’t received my case, what do I do?

Please allow time (shown in the Answer above) for your case to arrive. If it hasn’t arrived within the specified time then please contact us on [email protected] and we’ll investigate.




  • What’s the difference between a snap case and a tough case? What is the difference between each of the cases?
    Design your case today!

The Snap Case makes it easy to slide your phone into a pocket or handbag. Its slim and chic, designed with space grade material and function in mind, Snap delivers high spec protection to any device. Snap out of convention with Snap.

The Tough Case is built for those who like to tough it out. It has two layers for extra durability and protection. Designed with materials made for space, but used on earth, the Tough case is made virtually indestructible. The added liner cushions your phone against impact. The Tough is made for life.

The Folio Case is an inspired way to carry life’s necessities. Business cards, cash, identification, credit cards and a phone all in one stylish folio. Its sleek form and contemporary design give it a stand-out look. Made with faux leather and modern grey elastic fastening, the Folio makes a statement. Open up your story.

The Nano Case Designed using one of Earth’s strongest natural shapes and nanotechnology, the Nano Case hexagon construct delivers ultimate protection to your smartphone. Make a Nano Case that reflects your look…your style. Plus, each Nano Case comes with a transparent shell that protects your device while allowing the beauty of the phone to shine through.

The Clear Case is a modern twist on a proven design. Its slim and chic form make it easy to take your phone anywhere, and the clear shell allows the beauty of your device shine through. It’s the clear choice for those who marvel at device design.

The BakPak 1 Case is designed for those on the go who like to travel light, the sleek, discreet design is manufactured from materials used in aerospace with an interchangeable sliding shell and a baseplate. One card is easily stored with a single sliding motion. Just pack it and go!

The BakPak 2 Case is built tough to protect your phone and your belongings. Its outer shell disguises a hidden compartment that stores two cards. A TPU cushion liner encases the phone and safeguards it from damage. The ambitious design of the BakPak 2 perfectly melds form and function.

The BakPak 3 Case blurs the lines between phone case and wallet. The visionary construction makes it easy to store everything needed in a phone case. Its design defies convention using space grade materials, dual layer protection for extra durability and an interchangeable sliding shell. Slide it and hide it with the BakPak 3.

  • Are your Clear cases transparent or crystal clear?

Our Clear cases are semi-transparent, but not crystal clear.

  • Are your phone cases hard or soft?

Snap and Tough cases are made of Polycarbonate material with a fixed shape and is a hard material, and not a soft rubber or silicon.

Folio cases are made from Faux leather which is a soft material.

  • Do you print my pictures on the sides of the case as well?

Yes, your picture will be printed on the side of the case. To ensure that your image wraps fully around the case please ensure that your image goes to the blue dotted line in the case designer.



  • I don’t have any Instagram or Facebook photos to upload. 

Not a problem – you can use your personal photos to make your case.

  • Will my image quality be good enough?

We recommend that your image is 300 DPI in order to make your case look beautiful!

What is 300DPI? DPI means dots per inch. In printing, dots per inch (DPI) is the usual measure of printed image quality on the paper.

How can i find out if my image is 300DPI?

On your desktop you can open the image in photoshop and go to image size, or you can open in preview and go to image

For any issues with mobile devices please contact our team on [email protected]

  • Are there any restrictions for the type of images I use?

For more information on this subject please reference our Terms & Conditions.



  • How can I pay for my order?

Click on “Credit or Debit Card”, “PayPal” or “Amazon Pay” upon checkout.

  • When I click on Proceed to PayPal or Place Order it tells me that my billing details are incorrect. What should I do?

Please make sure all information entered is 100% correct and there are no spelling mistakes. You will need to enter a valid Post or Zip code, your email address must be correct and a valid phone number must be entered. If the details are right but still the payment cannot be made, please contact us and we will get back to you shortly.

Still not getting your answers? Email us anytime at [email protected] or give us a call :  (888) 477-9248 (Monday – Friday 8am to 5pm CST) You can contact us on Twitter or on Facebook. Or use the Live Chat function on our website to talk to one of our team real-time!



  • I would like to place a large order for business. How can I do this?

Please get in touch and we will gladly help understand your needs for your business. We do have discounts for larger order quantities. Please email us at [email protected] and we will help you.